Return Merchandise Authorization Request PLEASE READ THESE INSTRUCTIONS
CAREFULLY
View Repair Price List
Enter the
required information to ship
SEC product(s) which require repair service
or are being returned for credit
Customers with terms
accounts, include PO# in COMMENTS section on form. Otherwise payment will
be made via COD unless specified by customer
Repair
charges apply for product with
expired or voided warranty
A restocking fee
may apply for returned product
Once you request an RMA, SEC will
contact you by email with your RMA number assignments for
each item approved for shipment
Product repair service is provided at the SEC repair depot and SEC does not offer product advance exhange (quick turn whole unit replacement) service
Product(s) received by SEC for repair typically require
30 business days to service,
and 3-4 additional days for return shipment
When you receive your RMA number(s), ship
ONLY approved RMA product
Please note that you may be instructed to ship
particular products to different SEC facilities
Use the exact shipping facility address
provided on the RMA notification letter to ensure service is not
delayed
SEC will NOT
accept unauthorized packages, packages without clearly marked RMA numbers
on the package, or packages shipped as billable to recipient.
Ship products in safe packing material and in suitable containers to avoid
damage to products
Warranty repair service includes UPS
Ground transportation back to customer location. Non-warranty repair
service and/or all other means of shipment is billable to customer.
Shipping and service
charges may apply for product(s) submitted for repair (including warranty
product) whereby upon inspection exhibit no failure determined.
Customers will be
notified for applicable shipping and services charges prior to return
shipment.
